Support
We're here to help.
Most questions are answered below — if not, email us and we’ll point you in the right direction.
How does the AI analysis work?
LooksMax Pro reviews a front-facing selfie and generates appearance scores, observations, and improvement suggestions across face, skin, and hair categories.
Are my selfies private and secure?
Selfies are handled for analysis and account features only. Full retention details will live in the Privacy Policy, which you can update later with your final legal language.
How do I cancel my subscription?
Subscriptions are managed through your App Store settings. You can cancel there at any time before the renewal date.
How do I get a refund?
Refunds follow Apple's standard App Store purchase policies and are handled through your Apple account.
Why is my score different each time?
Lighting, camera angle, and expression can affect the analysis. More consistent selfies lead to more stable results.
Does LooksMax Pro work on Android?
No — the product is positioned as iOS only and designed specifically for iPhone users.
What iOS version do I need?
The site currently positions the app for iOS 15 and later on iPhone.
How do I delete my account and data?
Use the in-app account controls when available, or email support for deletion requests and follow-up assistance.